Diamond STR LLC's Community Behavior Policy?

Diamond STR LLC is a hospitality company at heart and in practice, so it’s up to us to make sure all feel welcome. That means we embrace a culture of inclusion and belonging for everyone without regard to race, color, religion, national origin, disability, gender identity, sexual orientation, or marital status.

We expect our owners, guests, partners, vendors, and teammates to do the same by demonstrating respect and inclusivity in all interactions. We will not tolerate threatening, harassing, aggressive, discriminatory, or biased behavior, and we will not decline, cancel, or amend a booking based on anyone’s identity.

If you are ever uncomfortable with a guest or owner in a home your service, we encourage you to reach out to discuss the situation — and to reflect on your reasoning to make sure bias isn’t a factor.

Please remember: Our goal is to ensure all feel welcome. As a Diamond STR LLC partner, we ask that you respect differences and be inclusive with each interaction.

What to Know About Property Accessibility

To allow guests to make informed decisions about the property they choose to rent, we require Diamond STR LLC owners to provide factual information detailing their property’s accessibility, safety, and suitability for children. This could include details like the number of levels, steps required for property and bedroom access, special features like lifts, ramps, and walk-in showers, any safety concerns (i.e. cliffs, uncovered pools, or unanchored furniture), and more.

If a property may not be suitable for children or older adults, this will be noted in the property description. We will not decline bookings made by older adults or any reservation based on an accompanying guest’s age.

For guests traveling with a service animal, Diamond STR LLC will accommodate, and require our property owners to accommodate, these animals. We will not decline — or charge an extra fee to — guests who have a service animal trained to assist with their disability. Service animals are not considered pets and this policy applies to all homes regardless of pet policies.

If you have concerns about the accessibility of a home, please discuss this with the owner as soon as possible so we can make sure the property is always as advertised.

Guests plan to enjoy the property they’ve seen portrayed in photos, which means that major differences between the photos and the property on arrival can be jarring and unsatisfying. If you will be performing the pre-stay walkthroughs for a homeowner, be sure to familiarize yourself with the property’s online description and photos so that you can stage the home accordingly.

The best rule of thumb is to ALWAYS think about the guest experience. It’s also important to discuss with the homeowner exactly how the home should be staged for guests upon arrival.

How to Handle a Policy Violation

If you feel you have experienced a violation of Diamond STR LLC’s Inclusion and Community Behavior Policy, please contact support@diamondvacation.rentals

After receiving news of an alleged violation, our Inclusion and Community Behavior Review Board will promptly investigate the situation. If they decide a violation has occurred, we will communicate the board’s decision privately to the person who violated the policy and take any appropriate actions that should follow, up to and including separation. Guests found to have violated the policy may be prohibited from staying with Diamond STR LLC in the future.

We reserve the right to terminate our relationship with anyone who refuses to adhere to this policy.