Terms of Product Services

Shipping Concerns

Find Your Answer Here

How to order it?

Click on any of our 'Bundle' Options and we will have all of the items sent from our partnered dealers. Complete the Check out instructions with correct Billing and Shipping Information.

When do items ship to you?

We provide updates on when to expect your completed bundles. You get the updates and tracking number as we get updates. We want to ensure this is the easiest process for our customers. You typically should have everything shipped to you within 5 - 10 business days, unless a product is in backstock in which case we will inform you of other options or a new expected ETA.

What if a Product were to be delivered damaged?

We pride ourselves on this not ever happening but shipping concerns are hard to monitor once they leave our partner's warehouses. We will take the appropriate steps to help your return process. Once the product bundle is shipped, the risk of loss and title for the products passes to you. We are not responsible for any damage, loss, or delay caused by the shipping carrier. (please refer to Terms of Service, Section 4)

Terms of Services 

Diamond Vacation Rentals 

Diamond STR LLC- Terms of Services:

Welcome to DiamondVacation.Rentals! Please read these Terms of Service ("Terms") carefully before using our website or purchasing our product bundles. These Terms govern your access to and use of our website, products, and services. By accessing our website and purchasing our product bundles, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or purchase our product bundles.

  1. Definitions
  • "Company," "we," "us," or "our" refers to [Diamond STR LLC].
  • "Website" refers to our online platform where you can view and purchase our product bundles.
  • "Product Bundles" refers to the combination of multiple products sold together as a single unit.
  1. Product Information and Pricing
  • We strive to provide accurate and up-to-date information regarding our product bundles, including descriptions, prices, and availability.
  • However, we do not guarantee the accuracy, completeness, or reliability of any information on our website. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
  • Product prices are subject to change without notice. The prices displayed on our website are in [USD currency] and do not include applicable taxes or shipping fees. Such additional charges will be clearly displayed during the checkout process.
  1. Orders and Payment
  • By placing an order through our website, you warrant that you are legally capable of entering into a binding contract and that all information you provide is accurate and complete.
  • All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order at any time for any reason, including but not limited to product availability, inaccuracies, or errors in product or pricing information, or if we suspect fraudulent activity.
  • Payment for product bundles must be made at the time of purchase. (We accept most major bank debit and credit cards; Visa, Mastercard, AMEX, Discover, etc)
  • You agree to provide valid and accurate payment information. By providing such information, you authorize us to charge the total amount due for your order, including applicable taxes and shipping fees, to the provided payment method.
  1. Shipping and Delivery
  • We will make reasonable efforts to ensure that product bundles are shipped within the specified timeframe. However, we do not guarantee shipping or delivery dates, as they may vary depending on factors beyond our control.
  • Shipping costs and estimated delivery times will be displayed during the checkout process. Please note that these estimates are approximate and actual delivery times may vary.
  • Once the product bundle is shipped, the risk of loss and title for the products passes to you. We are not responsible for any damage, loss, or delay caused by the shipping carrier.
  1. Returns and Refunds
  • We want you to be satisfied with your purchase. If you are not entirely happy with your product bundle, you may be eligible for a return or refund in accordance with our Return Policy. Please refer to our Return Policy, which is available on our website.
  1. Intellectual Property
  • All content, trademarks, logos, and intellectual property rights related to our website and product bundles are the property of [Diamond STR LLC] or our licensors.
  • You may not reproduce, modify, distribute, transmit, display, perform, or use any part of our website or product bundles without our prior written consent.
  1. Limitation of Liability
  • To the maximum extent permitted by law, [Diamond Vacation Rentals] and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising out of or in connection with your use of our website or product bundles.
  • In no event shall our total liability exceed the amount paid by any amount more than the amount agreed upon at checkout.